Image360 is a growing national manufacturer of custom visual communications solutions, providing a wide range of signs, graphics, and displays to our business clients.
The Client Specialist is the initial customer contact for all communications and is responsible for helping to grow sales by creating an outstanding client experience, and managing our marketing program.
Additionally, the Client Specialist utilizes the Image360 consultative sales approach to manage customer inquiries and uncover needs, provide guidance on best options, and lead the sales process to successful completion. The Client Specialist is also responsible for collaborating with our design and production staff and our vendors to ensure creative and high quality client solutions.
From day one, you will begin the Image360 training program to learn about existing and planned marketing programs, product solutions, and develop sales skills.
If you are a highly self-motivated, results-oriented individual, come grow with us!
Job responsibilities include:
Initial customer contact:
Manage all incoming calls, emails, and fax communication from prospects & clients; take the appropriate actions.
Greet customers who walk-in and manage the in-house sales process (understand needs & budget, communicate options and generate estimates).
Respond to client requests for information about our products and services, evaluate client needs, develop solution options and counsel clients on their budget and solution options.
Maintain clean and organized lobby
Manage our Social Media Activities
Daily post to social media and our website with new project photos, client testimonials, product information and feedback.
Effectively utilize available social media tools such as boosting a post in Facebook to increase brand awareness and generate leads
Work with Headquarters to optimize our marketing programs:
Manage and optimize our PPC and email marketing programs.
Develop, implement & manage effective local marketing programs to support our marketing plan.
Coordinate communications between design/production team and our clients
Provide clear understanding of client needs; be responsive throughout the ordering, product development, installation, delivery and/or product pick-up process.
Ensure quality and timeline targets are met.
Participate in sign production and installation as needed.
Update client records and purchasing history including documentation of client contacts
Follow up on open estimates and marketing leads, maintain ongoing communications with customers and prospects
Maintain accuracy of customer records
Participate in daily production meeting
Qualifications / Skills / Attributes:
Positive outlook, goal-oriented, and reliable
Professional, upbeat, and outgoing with excellent people skills
Strong project management skills required
Proficiency in Microsoft Word, Microsoft Excel
Proficiency in management of LinkedIn, Facebook, Instagram, and/or other social media accounts required
Strong written and verbal communication skills required
Knowledge of graphics industry’s solutions a plus but not required
Customer service experience preferred
Ability to build and maintain professional relationships with diverse customer/prospect base
Ability to work independently as well as a collaborative team member
Detail-oriented, dependable, and self-motivated
About the Opportunity:
Full Time, Monday-Friday
Introductory and ongoing training provided
Benefits package including paid vacation and health insurance
Please forward your resume and a brief description of why you are interested in this position to email@example.com
what our customers say
5 Star Rating!
Very helpful and fast in getting signs done at short notice.
Lynn B - ABC, 11/2017.
5 Star Rating!
It was a great experience doing business with image 360.
Amelia V - Jersey Sound Chorus, 11/2017.
5 Star Rating!
Sign looks wonderful!
Vita I - Zucker Steinberg & Wixted, 11/2017.
5 Star Rating!
image360 went beyond my expectations! I was very impressed and already have told others to use image360!
2017 Sign & Graphics Operations LLC. All rights reserved.
The trademarks and copyrighted designs contained herein are the property of the respective owners.
Image360® is independently owned and operated. Image360® Centers may or may not perform or offer to perform electrical and/or installation work. If your local center does offer these products and/or services, it is their responsibility to comply with all state and local licensing and regulation code requirements. Your local Image360 can inform you if they perform this work, and if not can refer you to another qualified entity.